Refund Policy
Return & Exchange Policy – Endless Jewellery
At Endless Jewellery, we want every purchase to bring you joy. If something isn’t right, we’re here to help you with an easy and hassle-free return or exchange process.
✅ Return & Exchange Duration
We offer a 7-day return or exchange window from the date of delivery.
🔁 Eligibility for Return or Exchange
You may request a return or exchange only in the following cases:
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You received the wrong product
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The product was damaged or defective on arrival
📝 How to Raise a Request
To initiate a return or exchange, contact us via:
📧 Email: khodiyargallery@gmail.com
📞 WhatsApp: +91 7990603253
📸 Return Requirements
To process your request smoothly, you must provide a clear unboxing video showing:
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The sealed packaging being opened
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The product’s condition at the time of opening
⚠️ Important: Requests without an unboxing video will not be accepted.
🔄 Available Options
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Store Credit
✔ Get credit equal to the value of the returned product
✔ Use this credit on your next purchase at Endless Jewellery -
Exchange
✔ Replace your item with another product from our store
✔ If the new item costs more, simply pay the difference
✔ If it costs less, we’ll refund the balance
ℹ️ More About Your Options
What is Store Credit?
Store Credit is a digital balance added to your Endless Jewellery account. It’s fully redeemable for future purchases on our website.
What is an Exchange?
You can swap your item for any other product in our store. Any price difference will be adjusted accordingly.
💬 Need Help?
We’re always happy to assist you.
📧 Email: khodiyargallery@gmail.com
📞 WhatsApp: +91 7990603253
